What are your contributions to the team?

• Provide onsite and remote support (technical and non-technical) for designated Bombardier Aircraft Owners and Operators aircraft visiting the BAS Singapore Service Center (‘Service Center’).
• Support engineers, technicians and customers with aircraft in-work at the Service Center. Expect to occasionally be available on-call after regular work hours to assist customers and/or support Service Center issues as required.
• Occasional regional travel may be expected; however primary objective is to provide technical support and guidance on Bombardier aircraft undergoing maintenance at the Service Center.
• Take ownership of issues or potential issues to ensure resolution meets customer expectations and Service Center objectives
• Represent Bombardier as a technical ambassador through interactions with all levels of the customer’s organization, including Owners, CEOs/COOs, VPs, Directors, Air Crew, PAs, and other customer staff.
• Collaborate with all levels of Service Center personnel, including technicians, customer service representatives, management, and other support staff.
• Promote Bombardier’s customer-centric culture and adhere to the Bombardier ‘Customer Credo’.
• Assist in resolving technical and commercial issues related to Warranty, Smart Services, and Parts Services at the designated Service Center.
• Educate, coordinate, and disseminate technical deliverables such as:
• Advisory Wires
• Service Bulletins
• Technical Publications
• Technical Campaigns
• Stay current on all technical aspects of supported aircraft, including modifications, manual revisions, and best operational practices.
• Attend scheduled technical forums remotely or in person, including:
• Advisory Committee meetings
• Regional aviation events
• Training sessions
• Maintenance & Operational seminars
• Vendor training and updates
• Technical Services monthly calls
• Assist customers and Bombardier in processing Warranty and Smart Services claims on green aircraft, completions, and vendor components.
• Provide informal on-site training to customers and service organizations to promote safety and efficiency in maintenance and operations.
• Deliver factual, concise, and value-added reports to customers and Bombardier internal departments as required.
• Set priorities and escalate concerns effectively within customer and Bombardier organizations.
• Provide Bombardier Senior Management with timely updates on key operational and maintenance concerns and suggest potential solutions.
• Promote Bombardier Mobile Response Team and Service Center services to Owners and Operators.

How to thrive in this role?

• You have extensive knowledge of Bombardier Customer Support programs and service network.
• You have the ability to gain and maintain knowledge of Learjet series, Challenger series, and Global series aircraft.
• You are familiar with Bombardier Product Support policies including terms and conditions for Warranty, Smart Services, Parts Services, etc.
• You have the ability to work independently and as part of a team, making sound decisions on behalf of customers while adhering to Bombardier Product Support policies.
• You have strong mediation skills to resolve Service Center and customer concerns ethically and collaboratively.
• You hold a college or university diploma in an aviation-related field and/or equivalent license in Aviation Maintenance; or have a minimum five (5) years of business jet maintenance experience (Singapore CAAS AML or EASA B1/2/C License with relevant aircraft type rating preferred but not required).
• You have a minimum of five (5) years of aviation experience in maintenance, modification, and repair of jet aircraft.
• You have excellent troubleshooting and problem-solving skills.
• You are available for occasional travel and flexible/asynchronous work schedules.
• You have strong interpersonal skills; fluent in English (written and spoken) while applying tact and diplomacy. Additional languages will be an asset.
• You have the ability to work effectively in a global, team-based environment.
• You have strong computer skills and are adaptable to Operator software environments.
• You have general management skills: budgeting, time management, goal setting, and performance management.
• You have excellent people skills: active listening, conflict management, meeting facilitation, coordination, and scheduling.
• You are customer-centric mindset focused on continuous improvement.
• Knowledge of Service Center policy, manpower application, and role definition (desirable but not required).